IMPORTANT: IF you have a deadline or request, please discuss with us before placing order, so we can advise on options available and manage expectation. Unless agreed upon, We will process all orders within our standard processing and shipping policy and timeline stated below or stated in the product page. Leaving a remark or messaging us afterthat, will not be helpful to any of us.
For international orders, please note that all applicable tariffs, customs or import duties at the destination country are the responsibility of the buyer and must be paid by the buyer in order for the package to be released by custom. We as seller do not handle the duties charges and we do not profit from it.
PROCESSING TIME
We aim to process orders within 2-4 business days, unless stated otherwise. Once order has been shipped out, tracking number will be updated so you may continue to track its shipping progress on the courier website.
Rush Order
Please contact us if you have a short deadline to meet, we will try to accommodate if possible. A small extra fee will be required for custom designs and/or large order, this will depend on the time given and complexity of designs. Please contact us so we can give you the best advice to get your product done on time.
SHIPPING INFO
DOMESTIC SHIPPING
We are based in Kuala Lumpur, Malaysia and we ship within West Malaysia at flat rate of RM7 (Free delivery for orders over RM90), estimated delivery time is 1 - 2 days within West Malaysia, East Malaysia at flat rate of RM16 (Free delivery for orders over RM160) 3 - 10 days to East Malaysia.
- Please note that there may be a slight delay in estimated delivery time frame during festive season and any movement control in your area due to the pandemic.
Pick up
Pick up is available upon request, please contact us before placing your order.
INTERNATIONAL SHIPPING
Singapore
Registered shipping at a flat rate of RM27 (~8SGD / ~6 USD).
Estimated delivery time with current pandemic: Approximately 3 - 5 business days after parcel being dispatched out from Malaysia (subject to customs clearance and local delivery service).
Zone 1
Brunei Darussalam, Hong Kong, China, Indonesia, Myanmar, Philippines, Thailand, South Korea, Taiwan
Registered shipping at a flat rate of RM23 (~5.3 USD).
Estimated delivery time with current pandemic: Approximately 10 - 15 business days after parcel being dispatched out from Malaysia airport (subject to customs clearance and local delivery service).
Zone 2
All other countries except those listed above.
Registered shipping at a flat rate of RM29 (~6.6USD / ~6.3Euro).
For Europe, Australia, New Zealand: Estimated delivery time is approximately 10 - 17 business days after parcel being dispatched out from Malaysia airport (subject to customs clearance and local delivery service).
For Canada, USA: Estimated delivery time: Approximately 11 - 21 business days after parcel being dispatched out from Malaysia airport (subject to customs clearance and local delivery service).
For Others, Estimated delivery time: Approximately 11 - 28 business days after parcel being dispatched out from Malaysia airport (subject to customs clearance and local delivery service).
*for international standard delivery tracking, it may take additional 1-2 working days for the tracking to be updated, as the packages will be sorted at a central hub before shipping international.
*Please note that there may be a slight delay in estimated delivery time frame during festive season and any movement control in your area due to the pandemic or natural disaster.
*For international orders, please note that all applicable taxes, customs or import duties at the destination country are the responsibility of the buyer and must be paid by the buyer in order for the package to be released by custom.
